Every answer, sourced
Replies come only from knowledge you approved, and each one names the file it came from.
Enjin AI
Enjin AI: your business knowledge, answering customers on WhatsApp.
Customer assistant
Your business knowledge, answering customers on WhatsApp.
Enjin AI turns documents, hours and policies into an assistant that replies instantly, and only from what you approve.
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What your customers see.
Inbox
North Market
Take over this conversationTake over
Always on
Customers get answers at midnight and on Sundays, with your after-hours notice when it matters.
A person, one tap away
Your team reads every conversation and can take over the moment it needs a human.
Your data, isolated
Each business is separated at the database level, with encrypted secrets and an audit trail.
How it works
Three steps between your knowledge and your customers.
- 01
Publish
Add the documents and hours the assistant is allowed to use. Nothing is used until you approve it.
1 - 02
Connect
Attach your WhatsApp Business number, the website widget, or a scoped API key.
2 - 03
Supervise
Watch the inbox, see the sources behind each reply, and step in whenever a person should answer.
3
What you get
A complete desk for customer answers.
Not a chatbot bolted onto a phone number. A place where knowledge, hours, channels and people meet, and where every reply can be traced back to something you wrote.
01
Answers from your knowledge
Upload FAQs, price lists, menus and policies. The assistant answers only from what you publish, and shows the source.
02
Knows when you are open
Set work days, hours and timezone. Customers get an accurate open or closed answer, plus your after-hours notice.
03
Lives on WhatsApp
Connect a WhatsApp Business number. Replies go out on their own, including outside staffed hours.
04
Humans stay in control
Read every conversation and take over in one step when a customer needs a person.
05
Secure by default
Encrypted secrets, per-business isolation, MFA, role-based access and a full audit trail.
06
Website and API
Add the assistant to your site, or call it from your own systems with scoped API keys.
More ways to reach customers
Stay present between conversations.
WhatsApp stays at the heart of customer support. Enjin AI also gives your team a home for social publishing and useful updates to customers who have opted in.
01 · PUBLISHING
Facebook · InstagramKeep your social channels current.
Create drafts, schedule or publish to connected Facebook and Instagram accounts, then manage posts in one publication library.
02 · WHATSAPP
Group messagingReach the right customers together.
Organize contacts into reusable groups, check consent and delivery eligibility, then send a WhatsApp message now or schedule it for a date or birthday. Each person receives a private message.
Who it is for
Built for businesses whose customers already message them.
If the same twenty questions arrive every day, Enjin AI answers them from your own documents, in your own words, while your team looks after the ones that need a person.
Restaurants & cafés
You upload: Menus, allergens, opening hours, reservations policy.
“Do you have vegan options on Sunday?”
Clinics & practices
You upload: Services, consultation hours, what to bring, cancellation policy.
“Can I book a same-day appointment?”
Salons & studios
You upload: Price lists, stylists, booking rules, late arrivals.
“How much is a balayage and how long does it take?”
Retail & e-commerce
You upload: Stock policy, delivery zones, returns, payment methods.
“Do you deliver to Lekki, and can I return it?”
Schools & training
You upload: Admissions, fees, term dates, required documents.
“When does registration for the next term close?”
Services & logistics
You upload: Coverage areas, rates, turnaround times, what is included.
“Do you cover Abuja, and what is the rate?”
Why Enjin AI
Most of what customers ask, your business has already answered somewhere: in a menu, a policy, a price list, a note pinned behind the counter. Enjin AI makes sure that answer reaches them instantly, accurately, in your voice, and that a person is never more than a tap away.
Calm for your team.Clear for your customers.Accountable to you.
Trust and security
Your customers' conversations are business records. We treat them that way.
Enjin AI is built for businesses that handle bookings, payments and personal details. Safeguards are on by default, not upsells.
See the security settingsEncrypted in transit and at rest
Traffic is TLS-only and credentials such as WhatsApp tokens and API keys are encrypted before they are stored.
Isolation per business
Row-level security keeps every business's knowledge, conversations and settings separated inside the database.
MFA for every staff login
Owners and staff sign in with a second factor. Sessions are short-lived and revocable.
Least-privilege roles
Owners, admins and editors see only what their role allows. Public knowledge stays separate from internal notes.
Time-stamped audit trail
Who signed in, what changed and who took over a conversation is recorded and reviewable.
You approve what it knows
Nothing reaches a customer until you publish it. Unpublish a file and it is gone from the next reply.
Questions
Before you connect your number.
Will it make things up?
No. Enjin AI answers only from the knowledge you approved. When the answer is not there, it says so and offers to bring a person into the conversation.
Do I need a new WhatsApp number?
No. Connect the WhatsApp Business number you already use through Meta's official sign-up flow. Your customers keep messaging the same number.
Can my team still reply themselves?
Yes. Every conversation appears in the inbox. Take over in one step, reply as yourself, and hand back to Enjin AI when you are done.
What can I upload?
PDF, Word, Markdown and plain text: hours, menus, price lists, policies, FAQs. You mark each file public or internal before it is published.
Where does my data live and who can see it?
In your own isolated space. Secrets are encrypted, access is role-based with MFA, and every sensitive action is logged.
How do I get started?
Create an account, upload a few files, set your hours and connect WhatsApp. The first plan is a free trial, and you can add your website widget or API later.
How do I talk to a person at Enjin AI?
Use the contact form on this page. You get a reference by email, and a person replies from the same thread.
Contact
Talk to a person, not a ticket queue.
Sales, onboarding, press or a question the FAQ did not cover. You get a reference immediately, a copy by email, and a reply from the Enjin AI team on that same thread.
- Replies come from Enjin AI, with your reference in the subject.
- Follow-ups from the same address stay on the same conversation.
- The team answers from the platform console, so nothing is lost in a private inbox.
Start today
Give your customers an answer the moment they ask.
Upload a few files, set your hours, connect WhatsApp. The first plan is a free trial, and your team stays in charge from the first message.