Terms of service

1. The parties

Enjin AI is a product of Advanced Intelligent Enhancement Technology Ltd, trading as AIEvens, of 33 Bosoro Street, Lagos, Nigeria. “You” is the business that opens an account, and the person who accepts these terms for that business. You confirm that you have authority to bind that business.

Our company site is https://www.aievens.com.ng. Questions about these terms: support@aievens.com.ng.

2. The service

Enjin AI lets a business publish approved knowledge and use it to answer customers on WhatsApp, on a website assistant, and through an API. Staff can read conversations and take over a thread. The service includes account administration, message templates, and plan usage.

WhatsApp delivery depends on Meta Platforms. Meta can refuse a template, limit a number, or change the WhatsApp Business Platform. We are not Meta and we do not control WhatsApp’s availability, pricing, or policies. Your use of WhatsApp is also subject to Meta’s terms.

3. Accounts

• You must give a real business name and a working email address.
• You are responsible for every person you invite, and for the roles you give them.
• Owners and staff must keep passwords confidential and use multi-factor authentication when the portal requires it.
• You will tell us promptly at support@aievens.com.ng if you believe the account is compromised.
• One business’s users may not access another business’s account.

4. Connecting WhatsApp

You connect the WhatsApp Business number your customers already message. That number stays on the WhatsApp Business app. Enjin AI is added beside the app and can send and receive one-to-one messages on it.

• You confirm you are entitled to connect that number and that business.
• If you choose to share chat history, Meta may provide about the last six months of one-to-one messages and contact names. Group chats are not imported. Older history stays only in the WhatsApp Business app.
• A reply typed in the WhatsApp Business app can appear in Enjin AI. While a person is handling a thread, the assistant stays quiet on that thread until you hand it back.
• You can disconnect in the portal. To remove Enjin AI from the phone as well, use the WhatsApp Business app: Settings, Account, Business Platform, Disconnect.
• A personal WhatsApp number is not the right number to connect. Connect the business number only.
• Messages Enjin AI sends on WhatsApp can be charged by Meta under Meta’s conversation pricing. Those charges are between you and Meta. They are separate from your Enjin AI plan.

5. Your content and your customers

You keep ownership of the knowledge you upload, the business profile you enter, and the customer conversations stored for your account. You give us a licence to host, copy, and process that material only so we can provide Enjin AI to you, including generating replies and showing them to your staff.

You are responsible for:

• Having a lawful basis to receive and reply to your customers’ messages.
• Telling your customers that an assistant may reply on your number.
• Not uploading content you do not have the right to use.
• Marking sensitive internal material as internal so it is not used in public replies.
• The accuracy of the knowledge you publish. The assistant answers from that material.

6. Acceptable use

You will not use Enjin AI to:

• Break Nigerian law, Meta’s WhatsApp policies, or another person’s rights.
• Send unlawful, deceptive, or harassing messages.
• Upload malware, or attempt to break into the service or another tenant’s data.
• Resell the service as your own platform, or share logins outside your business.
• Use the assistant for emergency services where a delayed or wrong answer could cause harm.

We may suspend the account if we reasonably believe it is being used this way. We will tell the account owner unless the law stops us, or the delay would increase the harm.

7. AI replies

Replies are generated from the knowledge you approved and the conversation in front of the assistant. They can be incomplete or wrong. You are responsible for reviewing important conversations and for taking over when a person should answer. Enjin AI is not a lawyer, doctor, or emergency service, and a reply is not professional advice unless you have published that advice and accepted responsibility for it.

8. Plans and payment

A free trial or paid plan is described in the portal at the time you choose it. Paid plans are billed by the payment provider shown at checkout. Fees are in the currency shown there and are exclusive of taxes unless stated otherwise. If a payment fails, we may limit the account until it succeeds.

You may stop using a paid plan as described in the portal. Fees already paid are not refunded except where Nigerian consumer law requires a refund, or where we shut the service down for our own convenience before the period you paid for ends. In that last case we will refund the unused portion.

9. Our intellectual property

We own Enjin AI, including its software, design, and brand. These terms do not transfer that ownership to you. We grant you a limited, non-exclusive, non-transferable right to use the service for your own business while the account is in good standing.

10. Privacy

Our privacy policy explains what personal data we collect and how to ask for deletion. It is part of these terms. How to request deletion is on the data deletion page.

11. Availability

We work to keep Enjin AI available, but we do not promise uninterrupted service. Maintenance, provider outages, and Meta outages can stop replies. We may change features as the product develops. If we discontinue the service, we will give account owners a reasonable chance to export what the portal allows and to disconnect WhatsApp.

12. Ending the account

You may ask us to close the account by emailing support@aievens.com.ng. We may close or suspend an account that breaks these terms, that we cannot secure, or that remains unpaid. On closure we delete or return personal data as described in the privacy policy, except for records we must keep by law.

13. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for any liability that Nigerian law does not allow us to limit.

Subject to that, we are not liable for lost profits, lost goodwill, Meta charges, or indirect loss. Our total liability arising out of the service in any 12-month period is limited to the fees you paid us for Enjin AI in that period, or one hundred thousand naira if you paid no fees. You are responsible for your customer relationships and for the content you publish to the assistant.

14. Law and disputes

These terms are governed by the laws of the Federal Republic of Nigeria. The courts of Lagos State have jurisdiction, without limiting any right you have to complain to a regulator.

15. Changes

We may update these terms by posting the new version on this page and changing the effective date. If a change is material, we will notify account owners by email or in the portal. Continuing to use Enjin AI after the effective date means you accept the updated terms.

16. Contact

Advanced Intelligent Enhancement Technology Ltd (AIEvens)
33 Bosoro Street, Lagos, Nigeria
support@aievens.com.ng
+234 808 640 0542