Data deletion

1. How to ask

Email support@aievens.com.ng with the subject Enjin AI data deletion. You can also call +234 808 640 0542 and follow up by email so we have a written request.

Include:

• Your name and the email address on the Enjin AI account, if you have one.
• The business name.
• The WhatsApp phone number, if the request is about that connection.
• Whether you want the WhatsApp connection removed, specific messages deleted, or the whole account closed.
• If you connected with Facebook, the Facebook name you used in the Meta window, so we can find that login.

We may ask you to confirm that you control the email address or the business account before we delete anything. We will not ask you to send a password or a WhatsApp access token.

2. What we delete

For a full account closure, we delete:

• The user profile, password hash, and multi-factor secret.
• The business profile, team invites, and API keys.
• Knowledge files and the search data built from them.
• Conversations, customer messages, and imported WhatsApp history.
• The WhatsApp access token, phone number link, and template copies stored in Enjin AI.
• Facebook Login details we stored solely to connect WhatsApp.
• The Facebook Page and Instagram connection, including the encrypted Page token, Page id, and Instagram user id.
• Instagram inbox messages stored in Enjin AI, and Facebook or Instagram publish records.

Disconnecting WhatsApp in the portal, without closing the account, deletes the token and the phone link. Messages already stored stay until you ask us to delete them or the retention period ends. Removing Enjin AI inside the WhatsApp Business app (Settings, Account, Business Platform, Disconnect) stops new Cloud API messages. Email us if you also want the stored history deleted.

3. What we may keep

• Invoices and payment records we must keep under tax law.
• A short record that we received and completed the deletion request.
• Information we must keep because of a legal claim, a court, or a regulator.

We do not keep WhatsApp message content or access tokens for those reasons. Meta may still hold messages on WhatsApp under Meta’s own policies. Deleting data in Enjin AI does not delete chats that remain in the WhatsApp Business app on the phone.

4. How long it takes

We acknowledge a complete request within 7 days and complete deletion within 30 days. If we need proof that you are the account owner, the 30 days start when we receive that proof. We email you when the deletion is finished.

5. If you are a customer of a business, not the business

If you messaged a shop, clinic, or other business on WhatsApp and want that chat deleted, contact that business. They control the account. You may also email support@aievens.com.ng with the business name and your phone number. We will delete the copy held in Enjin AI where we can identify it, and we will tell the business.

6. Related pages

The privacy policy describes what we collect. The terms of service describe the contract for using Enjin AI.

Advanced Intelligent Enhancement Technology Ltd (AIEvens)
33 Bosoro Street, Lagos, Nigeria
support@aievens.com.ng